Returns & refunds
What is your returns policy?
You have 30 days from delivery to return anything for a full refund, and we pay the return postage. Email us for a prepaid label, post the pot back, and the refund lands within 5 working days of it reaching us. Damaged on arrival is settled on a photo alone.
- 30 days from delivery to change your mind
- We pay return postage with a prepaid label
- Refunds within 5 working days of arrival back
- Damaged on arrival settled from a photo
Returns and our 100% money-back guarantee
We want you to love your pots. If you do not, here is exactly what happens.
100% money-back guarantee. If you are not happy with your order for any reason, we will refund you in full. Not credit, not a voucher - your money back.
We pay the return postage. Email us and we will send you a prepaid return label. Returning something should not cost you a penny.
You have 30 days. From the day your order arrives, you have a full 30 days to decide. Try the pot in the corner, on the shelf, either side of the front door - if it is not right, send it back.
Arrived damaged? It is rare (we pack like worriers), but if a pot arrives chipped or cracked, email us a photo - no need to post anything back. We will send a replacement or a full refund straight away.
How to start a return:
- Email hello@pottyforplantpots.co.uk with your order number.
- We send you a prepaid return label.
- Wrap the pot up and pop it in the post.
- Your refund lands within 5 working days of the parcel reaching us.
No forms, no quibbles, no small print doing heavy lifting. Your statutory rights are not affected.
Before you return it
If the pot is simply the wrong size, our size calculator will tell you what to swap it for, and we will exchange rather than refund if you prefer. It is also worth checking pots for your plant, since the right pot is usually a plant question rather than a taste one.
Otherwise, browse all plant pots, indoor plant pots or outdoor pots and planters, and see delivery for costs and timings.
Good to know
Returns - FAQs
How long do I have to return something?
30 days from the day your order arrives. That is a full 30 days to try the pot in the room and change your mind.
Do I pay for return postage?
No. Email us and we will send a prepaid return label, so returning something does not cost you a penny.
How long does a refund take?
Refunds are processed within 5 working days of the parcel reaching us, back to the payment method you used.
What if my pot arrived broken?
Email a photo and we will send a replacement or refund straight away. You do not need to post a broken pot back.
Do I need the original packaging?
It helps protect the pot on the way back, but it is not a condition of the refund. Wrap it well enough to survive the journey.
Can I exchange for a different size instead?
Yes. Tell us the size you want when you email, and we will send the replacement out and refund any difference.